Our refund policy is in addition to and does not affect any of your legal rights.
The simplest way to return your items are set out above but you can also tell us you’ve changed your mind by completing and returning this cancellation form.
If you have any complaints about an online transaction, please get in touch at our Contact us page and we will work hard to find a solution.
If you would like to escalate your complaint, you can take the matter to Alternative Dispute Resolution (ADR). Although we do not participate in an ADR scheme, one such scheme is provided by Consumer Arbitration.
More information on ADR can be found on the Trading Standards website.