First, check you’ve typed the correct email and password. You can reset your password if you’ve forgotten it.
Verifying your account
Next you’ll need to confirm it’s you. You'll need your Clubcard number and access to your mobile phone or landline.
If you opted into Clubcard with a mobile number, we’ll text you a 6-digit passcode.
If you opted in with a landline number, we’ll give you a passcode in an automated phone call.
You can also use the 11th to 14th digits of your Clubcard number, if you’re a member. If you opted out of Clubcard, we can send a code by text or phone call.
Find out more about verifying your account.
If your Clubcard number or login details don’t work
Check you’re typing the right Clubcard number, and that it’s the right Clubcard you’re using.
If you type the wrong details 3 times, you’ll be locked out for 60 minutes. If you get them wrong 5 times, you’ll be locked out for 24 hours.
To make this easier, save a mobile number to your account. This means we can text you a passcode to confirm it’s you next time you sign in.
If you’re still having trouble signing in, you might not have an account open with that email address. Check if your account’s registered to a different email. If you can't remember your password, select ‘I’ve forgotten my password’. Type your email and select ‘Get reset link’. Check your email, select the link and give yourself a new password.
Or contact us for help.